We had a way above average,even into the excellent range, experience when we brought our 2 cars in for a smog check. In summary...* we blew it originally by writing down the wrong Thursday for our original appt... they were most graciously understanding even though I'm sure that had to have screwed up their previous Thurs.* we brought in not one but 2 cars on a very busy day... they did both faster than we had agreed upon and were very pleasant to deal with. Most people when busy and under pressure, treat you that way, they did not.... how refreshing.* one of our clunkers needed a gas cap or it wouldn't have passed.... they took the initiative to replace it (at a minimal charge) and the car passed.... wowie, zowieWhat do you say other than, "We'll be back and what a pleasant and efficient experience."Thanks Bobby and crew.